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Best Practice

When trading conditions are difficult you need to gain competitive advantage, and it is even more essential to keep your customers.

It is important therefore to evaluate your overall business operation and service to:

  • stay ahead of the competition, and
  • protect your brand through compliance with essential regulations.

You need to operate as efficiently as possible in order to keep pace and maximise your efficiency. This means evaluating and where necessary updating your:

  • Health & Safety arrangements
  • Web site operational standards and data protection
  • ISO9000 Quality Management
  • BS7799 and security
  • ITIL and Help Desk operation
  • Customer service including complaints management

In these uncertain economic times, don't give customers an excuse to find an alternative supplier. You must evaluate your service delivery and efficiency, before they do.

It is also essential to check you are meeting your legal obligations. It is all too easy to forget these when you're trying to manage the bottom line. But this is no excuse for Health and Safety reasons, nor will employees think about this if they leave via an employment tribunal. Ensure your staff operate safely and avoid costly litigation!

Capitis has significant experience in providing practical pragmatic advice and hands-on support. Our ability to help you extends from gap analysis, defining and writing processes and procedures, through to implementation, training and providing ongoing support.

To discuss your requirements and establish if we can help you, please click here to contact us now - you have nothing whatsoever to lose.


Best Practice Advice

It is more important than ever to tighten up working practices to profit more, and provide the service levels needed to keep your customers.

Capitis can help you to plan and implement for a wide range of best practice needs, by utilising both in-house skills and those of a network of experienced professionals.

Networks & Infrastructure

We can also provide advice and provision of IP Network and infrastructure (cabling and wireless).
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